Provident Real Estate is a locally-based property agency with numerous awards and accolades on its shelf. This ISO certified and Ejari regulated company has a diverse portfolio of property options in new Dubai. Whether it’s a luxurious villa with a pool in Al Barari or a compact apartment for two in Jumeirah Lakes Towers, this company will get you sorted. With a rapidly growing reputation in the UAE, setting high standards is Provident’s motto and mission.
Provident Real Estate’s name rang a bell when a colleague mentioned, so I decided to sample its services. The company recently received a Brokerage Firm Honorary Award from Dubai Land Department and RERA. Given its mostly positive reputation online, I dived straight in.
Provident Real Estate gets instant brownie points for offering a live admin chat tool. There’s no denying that this makes the entire process a smoother experience for a customer. In the age of advancing technology, we’re happier to have a typed conversation than a spoken one. As sad as it may sound, I’m one of those people. I shot a few questions in Provident’s direction, and the chat admin couldn’t answer a single one of them. Here’s a tip if you find yourself in the middle of an online conversation with Provident’s chat admins – they’ll only be able to assist you if you have questions directly related to renting or buying local property. Anything beyond that, and you’ll be filed into their email list. I was, and the related team got back in touch with the following day.
One of my first questions to the customer care representative was about the commission Provident charged. She didn’t have that information, and neither did the person who sent me a follow-up email the next day. I found myself fishing for a straight answer with the estate agent as well, and went home without managing to reel one in.
Speed of service
Following my chat with the customer care department, I was hoping to be emailed in the following hour instead of the following day. It was a disappointing wait, during which I found myself browsing competitor real estate companies. If you’re a Type A person who doesn’t enjoy not having every single tidbit of information at your fingertips, I wouldn’t recommend this company to you. What redeemed its reputation and convinced me to give Provident a chance was its award-winning status. I wanted to see what all the fuss was about, so I had no choice but to persevere.
If you’re looking to relocate in old Dubai, Provident isn’t the right choice. Scanning its Dubai guide, I realised that its roots are firmly established in new Dubai. With property options from Al Barari and DIFC to Jumeirah Parks and Victory Heights, you’ll be disappointed if you’re looking to find a home in Bur Dubai or Al Karama. For those house hunting in new Dubai, you’ll be spoiled for choice. Provident’s array of residential community options is impressively large.